POLICIES

SHIPPING:

We offer FREE SHIPPING above $78 for US orders; above $98 worldwide.

We process all orders on the next business day (Monday-Friday).

U.S. orders: usually shipped with United States Postal Service (USPS) Priority Mail or UPS, it takes 2 to 4 business days to deliver. You can select faster options at customer's cost. All rates are automatically calculated by USPS or UPS.

International Orders: usually shipped via USPS Priority International and usually takes 7 to 10 business days for delivery depending on custom clearance. If  you require a different shipping method please contact us. All rates are automatically calculated by USPS.

Tracking informations will be provided upon shipment and customer is responsible to track its parcel. Package might be held until customs fees are paid by customer. In case, package is sent back to us due customer fees unpaid, shipping fees and any cost charged will be paid by customer. 

All international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery and are the responsibility of the customer, please contact you local post office for more information. 

 

RETURNS / EXCHANGES / STORE CREDIT:

We don't do refunds, we propose only an exchange of size, exchange of product or a store credit for the value of the product returned.
Merchandise must be sent back unworn/as new condition including original packaging within 30 days of purchase date. Make sure to try your shoes on carpet to avoid damaging the outsole, we won't accept any damaged product back. Products not in original box or a separate shipping package/box is subject to a 10% reboxing fee.
 

If you choose a product or size exchange: you will pay the shipment fee back to us and we will cover the shipping fee back to you for the first exchange only. Please check our Size Guide or contact us for any size advice or return question, we are not responsible for any fitting or wearing issue. Any return product lost in transit will be at customer cost as it is not our responsibility.

If you choose a store credit: please inform us and we will send your store credit once we receive your order back in store. Store Credit is valid for 6 months.
We don’t accept any returns or exchange on used items purchased in our retail stores.

 

Please send your unworn item in original packaging to our store address:

GOLDEN AGE Hollywood

8012 1/2 Melrose Avenue, Los Angeles, CA 90046, USA

 

SALES ITEMS: 

We don't accept any returns or exchanges on sales items considered as final sales.

 

DEFECTIVE PRODUCT:

We allow returns for items determined to be a failure in workmanship within 6 months of the purchase date. We cannot make accommodations for items that are damaged in the course of normal wear and tear or accidental damage. If you feel that a product is defective, please contact us

 

CONTACT:

contact@goldenage.la